Privacy Policy
This privacy policy describes how we collect, use, and disclose your personal data when you use our online platform for purchasing handcrafted jewelry. We are committed to protecting your privacy and handling your personal data in a transparent manner, in compliance with applicable data protection laws.
Information We Collect
We collect personal data that you provide directly to us when you interact with our service. This includes:
Information you provide when placing an order, such as your name, shipping address, billing address, and payment information.
Information you provide when contacting us or communicating with our customer service.
We also automatically collect certain information about your device and usage of our site, such as:
Your IP address.
Browser type and operating system.
Pages you visit and the time spent on them.
Referring website addresses.
How We Use Your Information
We use your personal data for various purposes, including:
To process and fulfill your orders, including managing payments, shipping, and delivery.
To communicate with you about your orders, products, services, and promotional offers (if you have consented).
To provide customer support and respond to your inquiries.
To improve our online platform, products, and services.
To ensure the security and integrity of our service and prevent fraud.
To comply with legal obligations and enforce our terms and conditions.
Sharing Your Information
We do not sell your personal data. We may share your personal data with third parties only in the following circumstances:
With service providers who perform services on our behalf, such as payment processors, shipping carriers, and IT service providers. These third parties are obligated to protect your data and use it only for the purposes for which it was disclosed.
To comply with legal requirements, such as responding to a subpoena or court order, or cooperating with law enforcement.
To protect our rights, property, or safety, and the rights, property, or safety of others.
In connection with a business transfer, such as a merger or acquisition, where permitted by law.
Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data. These may include the right to:
Access your personal data.
Request correction or deletion of your personal data.
Object to the processing of your personal data.
Request restriction of processing your personal data.
Request data portability.
Withdraw consent (where processing is based on consent).
Lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the contact details provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can manage your cookie preferences through your browser settings.
Children's Privacy
Our online platform is not intended for children. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page or through other appropriate communication channels.
Contact Us
For any questions or concerns regarding this privacy policy or our data practices, please contact us in writing at the following physical address:
New Delhi, City center